Please note: During the current circumstances surrounding Covid-19, our primary concern is the health and safety of our employees and all employees who work throughout our supply chain. While we and our partners are continuing to keep production active in accordance with government health and safety guidance and directives, employee well-being is most important and as a result, we and our partners have experienced, and may continue to experience, certain supply chain issues which could result in a slightly longer delivery time frame.
How can I track my order?
You will receive an email once your order has been dispatched with Tracking information.
How much does shipping cost?
Shipping costs are determined by your package’s weight and destination. For an exact cost, please start the checkout process on your order. You will not be charged, and you will be able to view the cost before you finalize your order.
What countries do you ship to?
When you enter your address during checkout, you will see a list of the countries that we ship to. If your country is not on the list, we cannot currently ship orders there. From time to time, we may add or remove countries so you can always check back to see if your country is listed. If you do not see your country on the list, you can contact us and ask them when shipping to your country may be available.
If your country does not use postal codes, please enter 3 zeros into the shipping postal code field at checkout.
Also, please keep in mind that all transactions are done in your selected currency and are shipped via Royal Mail.
How much will duties and customs fees be for my order?
EU and International orders may be subject to import taxes, duties and other customs charges. Unfortunately, there is no way we can tell how much these charges will be. For more information regarding your country's custom policies contact your local customs office. Please remember that Merch Direct is not responsible for any additional customs charges that may apply when your order arrives in your country.
Why does the tracking for my package say that the item has been returned to your warehouse?
The most common reasons that packages are returned to our warehouse include an incorrect shipping address and the failure to pay customs and/or duties.
If your package is returned to our warehouse, we will contact you to discuss a resend or a refund. If you choose to be refunded after we contact you, please note that we are unable to refund your shipping costs for these items. We can only process a refund for the cost of the items themselves.
How long will it take to receive my shipment?
After your order is placed, we will require 2-5 business days to process, pack and dispatch your items. We do not ship on weekends or UK public holidays. Once your order is in transit, you will receive an email with your tracking number.
See below for shipping times:
UK Standard Shipping: 5-10 Days
EU Standard Shipping: 7-14 Days
ROW Standard Shipping: 15-20 Days