Returns & Exchanges
How can I return/exchange all or part of my order?
If you would like to return all or part of your order, please contact us. Be sure to provide your name, order number, and item(s) you would like to return.
We are unable to exchange item(s) in your order. If you would like a different size, colour, or a different item(s) you must return the original item(s) and place a new order. Unless you received the wrong or damaged item(s) you will be responsible for the cost of shipping item(s) back to us.
All items must be returned within 14 days of purchase for domestic orders (orders shipped within UK), and 30 days for international orders (orders shipped outside of the UK). Returns must be in a re-saleable condition (unwashed, unworn, and odour- free). All sales are final for underwear, socks, CDs, DVDs, vinyl, gift cards, digital downloads, tickets, coffee and shrink-wrapped items unless otherwise noted.
Once you have return authorization you may send your item(s) to:
Merch Direct International
Attn: DTG Room Returns
82 Sweyn Road
Can I return something I purchased at an event or concert?We can only accept returns for merchandise that have been purchased online.